Travel Technology Exchange 2017
June 27 - 29 | Aria Hotel, Las Vegas
The brightest minds and the boldest ideas come together under the neon lights of Las Vegas this June at the ARIA Resort and Casino. We invite you to join us for the 2017 Travel Technology Exchange (TTX) which promises industry insights, technology breakthroughs, product training and unparalleled networking with travel professionals from all corners of the industry.
Sabre looks forward to hosting the elite of the travel industry from June 27-29 at TTX, the one event that truly unites the travel marketplace. Leading travel agencies, developers, online travel agencies, airlines and hoteliers from across the globe will gather to exchange ideas, explore the latest developments in our industry and conquer the technology that can sharpen our edge as we navigate the coming year. New this year, Sabre is excited to announce a track exclusively for our Corporate Travel Buyer and Reseller customers!
What attendees say
“I loved my experience, can't wait for next year!!! Keep up the good work!!!”
“Time, effort and availability of all Sabre employees during the event made me feel like a valued customer. This was definitely for our benefit.”
“I thought the exchange to be the most exciting, relevant and important time spent at TTX.”
Why come to TTX?
Over 255 sessions on the latest trends, products & best practices from industry educators.
Learn new ways to use products, get in front of hot trends, and apply new strategies.
Expand your knowlegde
Add to your career toolkit with tactics and strategies to keep you up-to-date.
Meet potential customers, vendors, expert resources, friends and colleagues among the 1000+ attendees. TTX is designed to maximize your time networking and meeting the people who are important to you.
Stay in touch
Free wifi and built-in breaks will keep you in touch (if you choose!) with goings-on at your workplace.
Aside from a ton of cutting-edge content, enjoy breakfast, lunch and cocktail receptions each of the three days; coffee and beverages throughout the sessions; cool swag at the Exchange; and admission to the legendary TTX after party!
And remember: the earlier you register, the more you will save!
This year’s schedule is slightly different so please take note of your track agenda before making travel plans.
Registration will open on Monday evening, June 26. Agency workshops begin at 9:00 a.m. Tuesday morning and the TTX opening general session will begin Tuesday afternoon at 3:00 p.m. Workshops continue through 4:00 p.m. on Thursday followed by a final session in the Exchange from 4:00 – 6:00 p.m. And you won’t want to miss what Vegas does best, our can’t-miss TTX closing event on Thursday, June 29.
Tuesday, June 27: Day One
09:00 - 10:00
The Power of Personalization
According to Wikipedia, personalization, sometimes known as customization, consists of tailoring a service or a product to accommodate specific individuals, sometimes tied to groups or segments of individuals. In travel, personalization is no longer a trend. Every company that wants to succeed needs to cater to their individual customers. In this session you will learn ways in which you can start personalizing your customers' experience. Presenters: Elizabeth Champagne and Ian Molanphy
CBW/CBMS Advanced: What grade would your give your client data?
Does your ClientBase Windows database need a bit of a kick-start before you can really become effective with a targeted marketing strategy? Maintaining a rich client database depends on a conscious change within your day-to-day work habits. We have a lot of creative ideas on how you can get your database into shape, assist your agents with data entry and start going in the right direction to begin participating in effective marketing. In this class we will cover how to do a high level database analysis; tips and tricks to cleaning your data; using valuable Travel History to quickly populate Marketing Codes. Presenter: Lindsay Chomyn
Sabre is one of the world’s largest marketplaces of hotel content. Join us and learn about the hotel chains, representation companies and aggregator partners available at your fingertips every time you access Sabre. During this session we’ll show you how Sabre’s content provides you with greater choice, enhanced capabilities and the ability to earn even more revenue from booking hotels. We’ll also show you how easy it is to search and find the perfect match in the new Sabre Red Workspace.
Join us for a fun, interactive and educational game of Jeopardy for Air Merchandising. This session will focus on categories within branded fares and ancillaries and the related questions we most frequently receive. We’re sure to bust a few myths along the way, while covering the finer points of merchandising. Stay in the know on the latest info and have some fun in the process! Presenters: Becky Tatum and Holly Brosam
Introduction to new Sabre Red Workspace
The top 5 things you should know before you upgrade to the new Sabre Red Workspace.
TBO Advanced: Trams Back Office enhancements
New! An in-depth look at the latest new features and enhancements in Trams Back Office, including a sneak peek of the new features and enhancements scheduled for the future. Presenter: Linda Pannekeet
09:00 - 12:30
CBW Basics: Master ClientBase Windows Parts 1-3
This three-session block is designed for the brand new ClientBase Windows user. This class covers beginning profiles, basic res cards, reminders and marketing codes. The second hour covers adding reservations and service providers, basic invoicing, and creating batched reminders. The final hour covers using Live Connect and the Activity Manager. Presenter: Jeanne Fick
CBO Basics: Master ClientBase Online Parts 1 - 3
This is a three-session series designed for the brand new ClientBase Online user. The first class covers beginning profiles, basic res cards, reminders and marketing codes. The second covers adding reservations and service providers, basic invoicing, and creating batched reminders. THe final hour covers using Live Connect and the Activity Manager. Presenter: Beth Vollmar
TBO Basics: Master Trams Back Office - Parts 1-3
This is a three-session block designed for the brand new Trams Back Office user. The first session covers a quick program overview and the Daily Bookkeeping Routine. The second covers basic invoices, Payments and the Weekly Bookkeeping Routine. The final hour covers General Ledger, End of Period and the Monthly Bookkeeping Routine. Presenters: Karen Hathaway and Shirley Sweeney
10:15 - 11:15
Intelligently automate your agency workflow
Join us to hear our experts share best practices for seamlessly automating accurate PNR data validation, file finishing, ticketing/invoicing, dynamic service fee application and comprehensive post-reservation PNR management requirements. In this session we will also discuss key automation trend implications and learn about new capabilities and services that can streamline your operations, lower your costs and improve your customer experience. Presenter: Steven Gillon
TBO Advanced: Efficient workflow concepts
New! Learn how TBO features such as Payment import, Reconciliations (IAR, CC merch, Agent, etc.), Interface (especially handling hotels), Global modify (commissions, agent commissions, Udids, etc.), JE import and Bank Rec with file can streamline processes. Presenter: Nanette Crader
Exchanges and refunds: Easier than ever!
Have you ever wished you could simplify those annoying schedule changes? Or refund a ticket within just seconds? Join us to learn not only about the newest exchange and refund products and features, but also how the different tools can help make your life easier and save your agency money! Presenter: Karin Kron
Revenue Optimization Strategy
A well-defined revenue strategy is critical for modern agencies to succeed. Realizing your full revenue potential is accomplished only through the right combination of strategy, technology and continuous optimization. Learn from the Sabre experts how to cultivate a winning strategy across your main revenue sources and get practical tips on how to get started today.
CBO/CBW/TBO Advanced: Group Open Forum
New! Join other agencies and our trainer as they share their best practices and processes for handling Groups in Trams Back Office and ClientBase. Presenter: Tom Sycko
The future is now: The new design of Sabre Profiles
Sabre Profiles will be launching a new user interface that is tightly integrated with the new Sabre Red Workspace. The new Sabre Profiles not only has an updated look, but also delivers powerful new capabilities. Sabre Profiles and the new Sabre Red Workspace will work together so that data housed in profiles can be automatically applied to shopping and booking transactions. Imagine this: you won’t have to type in the form of payment or hotel client codes or loyalty numbers — Sabre will do it all for you. Come see our new design and learn about all the exciting new capabilities that we will be delivering.
11:30 - 12:30
Groups: Taking the complexity out of the process
Join us for an active workshop on how to create group bookings, regardless of carrier booking requirements. During the session, see how Sabre has created a unique graphical solution which simplifies the booking process and removes hours of manual entries while eliminating chances for errors. You’ll meet other participants who book groups and have a chance to suggest solution enhancements! Presenters: Randal Beasley and Keren Bronher
CB/CBMS Basics: Automate your marketing with ClientBase Marketing Services/TouchBase
Now more than ever agencies are turning to marketing to help boost sales. This class covers how to effectively and consistently reach out to your clients using ClientBase Marketing Services(CBMS) and TouchBase. This session covers using the CBMS web site, how the marketing calendar works, how CBMS uses synchronization, email marketing laws and best practices, what data is best to collect to maximize your marketing, comprehensive features to help you track response rates and measure client interest levels, how res cards are used with your marketing, and using TouchBase to help you build even stronger relationships with your clients. Presenter: Lindsay Chomyn
Basic Sabre Red Workspace
In this session, we'll take a live look at the new Sabre Red Workspace end-to-end workflow, including air, car and hotel shopping paths.
Multi-dimensional revenue streams
Join this session to learn how our expertise helps you realize your goals for air fare mark-ups, commissions and service fees. Through case studies, we will explore the retailing options available today to your agency administrators, to make informed decisions about when to use what product, where, and why! Presenters: Raeleen Hollier and Leslie Sucur
CBW/TBO Advanced: Why use vouchers and receipts?
New! Trams Back Office Vouchers help in many every day scenarios for travel agencies. During this session, we'll discuss some of the more common reasons to use them such as gift certificates; Wedding registries; "Plan to go" fees; and Group receipt and expenses. We'll also review how to create vouchers in ClientBase and how to find a client's open voucher balance easily in their ClientBase profile. Presenter: Tom Sycko
Simplify search with Air Shopping
With your expertise and our Air Shopping tools, you will stay on top of your game. In this session, you will learn in-depth details about Sabre’s powerful Low Fare Search capabilities. Topics include a comprehensive review of Sabre’s Low Fare Search products, the latest enhancements and a review of the 2017 roadmap. Presenters: Diane Dunigan and Natalia Paysse
12:30 - 14:45
Meet up in the Exchange!
Stop by the Exchange for some light bites and the opportunity to meet with product experts and dynamic industry players. Plus, catch a demonstration or two from the Partner Platform and see how you can use the latest and greatest in travel to improve your business.
15:00 - 16:30
Opening General Session
This is an opening general session you won't want to miss. Hear from new Sabre CEO, Sean Menke, on his vision and what he sees in the future of travel.
16:30 - 18:00
Welcome reception in the Exchange
After general session, enjoy a drink and meet some new people while you walk the Exchange. You can watch demonstrations from the Partner Platform, meet with leading suppliers and pick the brains of product experts who can show you the latest tech and what's coming next.
Wednesday, June 28: Day Two
09:00 - 10:00
CBW/CBO Advanced: Creating a culture that drives ClientBase adoption
Have you struggled to effectively integrate ClientBase into your agency culture? As an owner or manager taking time to understand your expectations and objectives is step one. In this class we will help you answer the necessary questions that will make turning your expectations into a clear plan. Come learn and share best practices that will motivate your sales team of advisors and managers to adopt ClientBase and take it to its full potential. Presenter: Bill Troock
CBW Advanced: Build powerful Res Cards and Invoices
Now that you’ve learned the basics about Res Cards and Invoices, let’s learn some more advanced features. This class covers Service Provider details; attachments; using itemization; using different forms of payment; copying one reservation or a Res Card; printing documents , and more! Presenter: Jeremiah Sellars
Workflow Analytics for the New Sabre Red Workspace
Join this session to get a preview of upcoming business intelligence analytics that will be available to travel agencies who use the new Sabre Red Workspace. In this session, you will learn how this data will benefit your agency, hear about planned product capabilities and see preliminary design product concepts. In addition, you will be able to provide valuable feedback to help shape the product direction.
TBO Advanced: Report Generator and Reminders new functionality
New! Starting in Trams Back Office v 4.0, the Report Generator has a new look and new functionality. Reminders have now too been added. Learn how to utilize new Report Generator features, and Reminders and how they interface with ClientBase users. Presenter: Nanette Crader
Global Benchmarks and How You Stack Up
Join this session to hear from the Sabre Global Consulting Team on benchmarks you can use to help measure where you're doing well and where you can improve your business and processes.
Introduction to new Sabre Red Workspace
The top 5 things you should know before you upgrade to the new Sabre Red Workspace.
TBO Advanced: Evaluate your agency's data using Trams Crystal reports
New! There are over 200 Trams Crystal Reports available to supplement your TRAMS software reports. During this class, you will learn how to implement a new tool, called Datalink, to improve your efficient use of these Crystal Reports. We will also discuss a group of reports that can help you improve the quality of the data that the rest of your reports use. Presenters: Ken Jonker and Linda Pannekeet
10:15 - 11:15
Brand your business: How to create a powerful, memorable YOU
An "insider" road map to creating a strong brand using the same techniques that major corporations pay millions for. Learn how to set yourself apart and communicate your value.
TBO Advanced: Optimize your GDS process
Have you optimized your interface process? We will review Global Defaults; Record Locator; Scheduled Tasks; Print module configuration; downloading options; processing options; Downloading/Processing Error Reports; and more. Presenter: Roberta Ellsworth
Hotel Retailing: Earn more from your negotiated hotel program
Let us show you how to drive more bookings to the hotels that earn you the highest revenue. Hotel Retailing allows you to control the placement and labeling of preferred properties, enabling you to increase hotel booking attachment, hit your volume based targets and enhance your negotiating power with hotel suppliers. Get ready to take control of the desktop and earn more! Presenters: Geneva Scott and Rebecca Robinson
CBW/CBO/TBO Advanced: Going green every day
Would you like to move to a less “paper-centric” environment? ClientBase and Trams Back Office can help your office become more organized and efficient. Learn how to help save money, time and create a more efficient work environment for the entire office by using Res Card Attachments to store and manage your client booking and confirmation information; using Other Profile Attachments to store and manage financial information; using scanners to turn paper into electronic files; and creating a systematic file naming strategy. Presenter: Beth Vollmar
Now it’s personal: How ClientBase and Sabre Profiles can help you achieve personalization
Personalization is a popular buzz word. But what does personalization really mean and how can personalization help your business? In this session, learn how ClientBase and Sabre Profiles can be used throughout the customer journey to enhance the traveler experience with your agency brand.
Sabre Marketplace Analytics for agencies: Your path to higher market share
Online and leisure travel agency marketplace is more dynamic than ever but also as tough as it has ever been. With proliferation of new online and leisure travel agencies in last 5-10 years the competitive pressure on capturing new and maintaining an existing market share is bigger than ever. To meet this challenge, travel agencies need fast, accurate and on-demand access to analytics tools that can help them benchmark themselves to the marketplace.
CBW Advanced: ClientBase Crystal Dashboard/Pacing Reports
New! We will get acquainted with Datalink which is a very inexpensive tool to use in running your Crystal Reports. We will be using Datalink to explore some of the Client analysis reports; one Live Connect report that will help identify training opportunities; marketing results that may be missed; and dashboards that show the future. (If you want to set up DataLink prior to attending TTX, go to www.milletsoftware.com.) Presenters: Ken Jonker and Jill Kuhns
11:30 - 13:30
Lunch and General Session
Take a break for lunch and network with friends old and new. You'll hear Wade Jones, Interim President of Sabre Travel Network, discuss where we're headed and what it means to you.
13:45 - 14:45
How to Deliver Value in a Self-Service World
Today’s trend toward traveler self-service cannot be overlooked or overstated. As an agency, how can you take advantage of this evolution in traveler behavior to deliver a better and differentiated level of service? Join us as we dive into the latest traveler trends, and discuss how new and forthcoming capabilities in TripCase can help you pull away from the pack.This interactive session is sure to give you new ideas to take back to your agency to transform how you support today’s traveler.
TBO Advanced: What do agencies frequently ask support?
Revised Content! Want to know the most frequently asked support questions customers ask the Trams Back Office support team? We will be exploring these answers and proficiency tips to global modify invoices and profiles, group together more than just profiles, attach files to payments, import journal entries and more! Presenter: Shirley Sweeney
Meet the Connected Traveler
Travelers are changing – their behavior, needs and expectationsdiffer from even 10 years ago driven by advances in technologyand consumer adoption. Agencies have experienced many upheavals in the past two decades affecting primary revenue streams and customer service. But they have proven resilient and adaptable. The next leap forward for agencies who intend to stay competitive and want to take advantage of new revenue opportunities need to explore the potential of starting or expanding an online business.Come gain insights from experts that will share the steps your agency needs to get a jump start in the digital world.
CBW/CBO Advanced: How ClientBase and ClientBase Marketing Services can help you achieve personalizat
How are you using your customer data? Join us as we explore the power of personalization. We will discuss helpful tips and tricks on how you can improve your customer experience through the personalization capabilities of ClientBase Marketing Services. Learn how to increase revenue, customer satisfaction and loyalty at the same time. We’ll share how personalization can boost your business when you take advantage of ClientBase Marketing Services, TouchBase, and Custom Promotions. With the personalization topic taking the industry by storm, we guarantee this class you don’t want to miss! Presenters: Craig Baldridge and Lindsay Chomyn
Traveler friction a 360 view
In recent years a lot has been said on the topic of traveler friction. In partnership with GBTA, we conducted the first-ever global study on traveler friction from the perspectives of not only the traveler but also the Travel Manager and TMCs. Come to listen to what we found and how your TMC can help minimize the wear and tear on road warriors. Presenter: Elizabeth Champagne
TBO/CBW Advanced: Best practices for maintaining a secure and healthy database
Dan covers a variety of important database security and maintenance tips including Password Protection, PCI and PII Compliance, EUA and ENA enabling, Backup/restore procedures when using sync; scheduled tasks; Pros/Cons of DB copying; Purging PNR or Changelog information and more! Presenter: Dan Palley
15:00 - 16:00
The Future is Here – Transforming the User Experience for Merchandising
Learn how the New Sabre Red Workspace optimizes the workflow for shopping and booking all of your merchandising needs through a visually rich and robust user interface. Designed to give you the convenience of an intuitive, easily navigated point-and-click interface, while providing for consistent and accurate access to all of your branded fare and ancillary needs. This session will showcase the latest and greatest capabilities of Merchandising in New Sabre Red Workspace. Presenters: Becky Tatum and Holly Brosam
TBO Advanced: Payment and Invoice functionality
Designed to assist you in entering payments in Trams Back Office and cleaning up the Core Reports, this class covers navigating the payment screen; creating and using Client Negative vouchers; using a voucher to close an invoice; how to close a group of invoices on different client profiles with a single payment; how to close a group of invoices on different vendor profiles with a single payment; writing off a Client Balance; writing off a Vendor Balance and how to clear up an Unapplied Balance. Presenter: Nanette Crader
CBW/CBO Advanced: A comprehensive examination of ClientBase Merge to PNR and PNR Import
New! Learn how your agency take full advantage of utilizing ClientBase Merge to PNR and PNR Import features? Presenter: Roberta Ellsworth
Beyond Mobile – The Evolution of the Traveler Self-Service Experience
Advanced Sabre Red Workspace
Take a deep dive into some of the key elements of new Sabre Red Workspace.a. Trip summaryb. Decision support bar and Panelc. Sabre scribe scripts
CBW/CBO Advanced: Managing your margins
Revised content! You can't manage what you can't see so getting access to the right data at the right time is critical for managing your sales margins. While everyone understands sales, margins might bring up a few questions and current clients are your fastest path to growing your margins. This session will demonstrate how to effectively analyze and monitor the data that already exists in your res cards. By using dashboard technology, we give insight into daily sales activity as it occurs, so you can make smart business decisions on the spot. Looking at revenue per res card, owners will be able to show their staff how to make more money by effectively maximizes each vacation. Key emphasis is analyzing perferred supplier usage and additional income opportunities from insurance to excursions. Leave the class with confidence that you can effectively focus your efforts on the trips that increate your margins quickly. Presenter: Craig Baldridge
16:15 - 17:15
TBO Advanced: Validaton of data through reconciliations
One of the ways to verify if your data is entered correctly in Trams Back Office, is by using a variety of routine reconciliations. During this class we look at the usage (including tips and tricks) for Bank Reconciliation; CC Merchant Reconciliation for agencies not using Ticketmaster, PRI or NTC; BluePay Canada; and Agent Reconciliation. Presenter: Shirley Sweeney
Invest in your Future – Give us your brain for 1 hour
Join us for an interactive session where you and your colleagues will unleash your brain power and collaborate on the trending issues facing today’s lodging industry. Together we will map the future for maximized profits and efficiencies. Presenter: Jayme Porkolab
CBW/CBO Advanced: Use Live Connect efficiently
Revised Content! Take a deep dive into one of the most innovative features in ClientBase - Live Connect. Learn how to properly setup and use each provider, new features and more! Presenter: Jeremiah Sellars
Sabre Red Apps: Tips and trends
Take a tour of the Sabre Red App Centre and see live demos of the newest and highest trending Red Apps.
Data and analytics for travel agencies: Opportunities and challenges
In an ultra-competitive travel landscape, agencies need to respond to market demands as quickly as they change. Doing this while meeting critical business goals requires a real-time, 360 degree view of your business made possible only through robust data and analytics. In this expert panel discussion, Sabre will present the challenges from this digital disruption, as well as the opportunities available to agencies willing to build a data and analytics strategy.
Trams Tech Talk: Latest Trams tech updates
Revised Content! Learn how Trams products are using the latest technology and architecture. Information on Maintenance Updates. Presenter: Dan Palley
17:30 - 19:00
Reception in the Exchange
Cap off the day with a drink among friends in the Exchange. Meet new people while you get more details on the products that can help your business the most. Meet with leading suppliers and catch a demonstration on the Partner Platform while you see all the options available to you.
Thursday, June 29: Day Three
09:00 - 10:00
Basic Sabre Red Workspace
Join this session to take a live look at the new Sabre Red Workspace end-to-end workflow, including air, car and hotel shopping paths.
Golden nuggets of customer service and sales
Customer service guru Nancy Friedman brings her own “magic bag” filled with golden nuggets of sales and service. This program is customized for Sabre. And YOU, the audience, gets to pick the nuggets from her magic bag so each program starts and ends differently. Companies spend big bucks to make their phones ring and attract customers to their business. If those contacts aren’t handled just right, all that money is wasted. Golden Nuggets has become a favorite as it engages the audience from the start. It’s filled with humor and great information to be used immediately and forever. Prizes and surprises throughout! Come join the fun! Presenter: Nancy Friedman, The Telephone Doctor
CBW/TBO Advanced: Bridging the gap between front and back office
Does the right hand know what the left hand is doing? If an agent creates an invoice in ClientBase, what exactly happens in Trams Back Office? Review agent invoicing and how important invoicing correctly in ClientBase is to the Trams Back Office bookkeeper. Help the Trams Back Office bookkeeper understand clearly what effect modifying invoices and payments in Trams Back Office has on the ClientBase Res Card. Also covered are Reminders created in ClientBase or Trams Back Office. Presenters: Jeremiah Sellars and Shirley Sweeney
Getting the Right Fare – And Keeping It!
Finding the lowest fare is easy – but what if the lowest fare isn’t the right fare for your customer? In this session you will learn about new fare search capabilities designed to help you find the perfect price, plus best-practices for shopping, pricing, ticketing and exchanges to ensure your end-to-end workflow is seamless!
CBW Advanced: Understanding your database with reports
See how application reports in ClientBase Windows provide a valuable tool to evaluate whether the data you have been collecting in your database is meaningful in helping you achieve your Marketing, Quality Control and Training goals. This session covers the reports available and suggestions on how they can be used. Also covered are suggested queries and reports to run on a daily, weekly and monthly basis. Presenter: Beth Vollmar
TBO Advanced: Make it easy with the Payment Import feature
This class demonstrates how to utilize the Trams Back Office electronic payment reconciliation from various payment sources including Marriott/Paymode/Onyx/Onyx II/Comm Trak/Sabre Card Services/TACS/WPS Network and learn how the agency may obtain the electronic files including how to import the file, reconcile commission discrepancies, and record the commission processing fee. Presenter: Nanette Crader
10:15 - 11:15
TBO Advanced: Closing the Accounting Period
To maintain a healthy General Ledger in Trams Back Office, certain exercises must be a part of your monthly workout routine. This class reviews the steps to complete the monthly activities needed to post your General Ledger and receive accurate financial statements. Presenter: Nanette Crader
Groups – Taking the Complexity out of the process
Join us for an active workshop on how to create group bookings, regardless of carrier booking requirements. During the session, see how Sabre has created a unique graphical solution which simplifies the booking process, removes hours of manual entries while eliminating chances for errors. You’ll meet other participants who book groups and have a chance to suggest solution enhancements! Presenters: Randal Beasley and Keren Bronher
7 Traits of Being Successful
How do you handle growth and change? What about bad news? Or other obstacles that come your way? Does “Apathy” sound familiar? In this program, customer service guru Nancy Friedman shares how to handle growth and change with grace, and uncovers the strategies behind these 7 leadership traits:Choose Your Attitude In AdvanceVisualize SuccessDemonstrate Humor, Energy and EnthusiasmResist Negative TendenciesBe a "Whatever It Takes Person"Embrace Change; Expect It and Accept ItBe Grateful For What You HavePresenter: Nancy Friedman, The Telephone Doctor
CBO Advanced: Build powerful Res Cards and Invoices
Now that you’ve learned basic ClientBase Online Res Cards and Invoices, now let’s learn some more advanced features such as adding Service Provider details; attachments; using itemization; different forms of payment; copying one reservation or a Res Card; printing documents and more. Presenter: Beth Vollmar
CBW Advanced: ClientBase Windows Enhancements
New! An in-depth look at the latest new features and enhancements in ClientBase, including a sneak peek of the new features and enhancements scheduled for the future. Presenter: Jill Kuhns
What’s a Widget
Join this session to learn how you can drive workflow efficiency through the use of Widgets in Sabre Red Workspace. a. Advancing the workflowb. Custom widgetsc. Private appsd. Wrapping a script in a Red App
11:30 - 13:30
Lunch and General Session
Relax over lunch while you listen in on the final general session of TTX. You're sure to learn and be entertained!
13:45 - 14:45
Advanced Sabre Red Workspace
Join this session to take a deep dive into some of the key elements of the new Sabre Red Workspace.a. Trip summaryb. Decision support bar and Panelc. Sabre scribe scripts
CBW Advanced: Skills for mastering ClientBase for Windows
New! Learn some ClientBase proficiency tips you may not know that make the program easier to use. Presenter: Jeremiah Sellars
TBO Advanced: Best practices for agency credit cards
Using the agency credit card to pay for agency expenses or payments to vendors for clients is a common practice in many agencies. This class outlines the procedures required to account for these transactions. Covered in class will be using the agency credit card to pay for client invoices; agency expenses; group expenses; and when there is a credit balance. Presenter: Shirley Sweeney
CBO Advanced: ClientBase Online Enhancements
New! An in-depth look at the latest new features and enhancements in ClientBase Online, including a sneak peek of the new features and enhancements scheduled for the future. Presenter: Jill Kuhns
Employee acquisition and retention
In today’s travel market finding and retaining good employees is paramount. Join this session where we'll: - Engage in group discussion around compensation and retention of travel agents - Share recruiter feedback on hiring as well as selected statistics from our 2016 employee/jobseeker survey Presenters: Gayle Walsh and Doug Walsh, Hot Travel Jobs
The customer experience defined
As you can imagine, it’s not one thing. It’s many things – some big and some quite small or simple. Together, they create an overall service experience for your customers that builds loyalty, positive sentiments for your brand, and ultimately a stronger bottom line for your business. In this fun, content-rich program, Nancy Friedman shares a treasure trove of information that will help you bring that “EXPERIENCE” everyone is looking for into your organization. This session will benefit organizations of every size and shape, and applies to participants at every level, from the front line all the way to the top! Presenter: Nancy Friedman, The Telephone Doctor
The future of agency air commissions management
Air commissions is a key revenue source for agencies. Learn how to maximize your time of ticket commission revenue through a combination of automation and smart retailing in the Sabre ecosystem. Sabre experts will share exciting new innovations that will automate the calculation and capture of front-end commissions in Sabre.
Trams and ClientBase Multi-Year Strategies and Roadmaps
New! As you map out your long term plans for success, do it with some insights on the future direction of the tools that will help get you where you want to go. Come learn what’s new with our product delivery team and our simplified update processes. In this class we’ll share our high level multi-year strategies and how they will guide our Trams and ClientBase product roadmaps including Trams Back Office, ClientBase Windows, ClientBase Online and ClientBase Marketing Services. Presenter: Sharon Meyer
Personalizing search to find the “best value” and “maximize spend”
Travelers are more informed than ever and getting more savvy and selective in the purchase decision. When it comes to choosing the best fare, there are many factors to take into consideration when determining the value. This session provides the perfect opportunity to learn how to search for multiple fares per itinerary, understand what amenities or services are or are not included and ensures you are offering relevant offers for your traveler to make a fully informed decision. Presenters: Diane Dunigan, Becky Tatum and Holly Brosam
15:00 - 16:00
CBW Advanced: Laying a solid foundation for ClientBase administrators
What can administrators do to setup ClientBase Windows to ensure their agents work effectively and efficiently? This session covers new and departing agents; Global Modify; setting up Marketing Codes and required fields; Merge to PNR Rules; user defined fields and groups; branch setup; software updates; and beta testing. Presenter: Jeremiah Sellars
Around the table with global travel risk management
Without question travel risk management is a topic that has continued to grow in importance over the last few years. Whether you have travelers going abroad or traveling just within the continental US, it is a topic that cannot be avoided. In fact according to recent research, it continues to be a top 3 priority for travel programs, and travelers are increasingly more anxious about their wellbeing while traveling.In a unique peer-to-peer format, you’ll help guide the focus of the session as we dive into the hottest topics in travel risk management, and how they are impacting your agency. We’ll also explore how SafePoint can help transform your travel risk management offering. Come ready to challenge the status quo and discuss the latest approaches for travel risk management.
Intelligently Automating Your Agency Workflow
Join us to hear our experts share best practices for seamlessly automating accurate PNR data validation, file finishing, ticketing/invoicing, dynamic service fee application and comprehensive post-reservation PNR management requirements. In this session we will also discuss key automation trend implications and learn about new capabilities and services that can streamline your operations, lower your costs and improve your customer experience. Presenters: Steven Gillon
TBO Advanced: Maximizing your General Ledger
Your General Ledger in Trams Back Office is set up, but you want to get more out of it and ensure you are using it correctly! Make your General Ledger reporting a stress fee zone with these tips and tricks. This class will cover set up tips to optimize your data; GL Import for recurring entries; TCR Reports; Group entries; and GL Reconciliation. Presenters: Shirley Sweeney and Nanette Crader
Connect Four: The ClientBase, Sabre Profiles, Sabre Red Workspace and Trams winning connection
New! Leveraging your client data to help you succeed is our mission and the integrations between these products continue to evolve to help you do just that! Come get a high level overview of how these tools work together today to increase efficiencies and improve your customers’ experience. Highlights to include a sneak peek at the new SRW 3.0 and Sabre Profile Synchronization with ClientBase. Presenters: Jill Kuhns and Jason Meijas
CBW Advanced: Dig deep in your database using queries
New! Learn the power of Level 2 and 3 queries in ClientBase for reporting, marketing and to send emails, letters, and labels. Presenter: Beth Vollmar
Electrifying capabilities for air search in the new Sabre Red Workspace
Come visit with our air experts to discuss the exciting evolution of air search in the new Sabre Red Workspace. In this interactive session we will review how the new Sabre Red Workspace improves the air search experience so you can sell smarter and faster with new tools at your fingertips. We will dig into the details for air availability, air shopping, and review the new and exciting features such as the decision support bar and new modern air search capabilities. Whether you are a corporate or leisure travel consultant, you can be assured the new Sabre Red Workspace will contribute to your expertise. Presenters: Diane Dunigan and Natalia Paysse
Agencies/Hotels Think Tank: Trends and challenges in hotel shopping and distribution
Join this roundtable session where you and your colleagues, from both hotels and agencies, can collaborate and share ideas on today’s hottest trends in hotel, as well as challenges that impact your ability to sell and maximize hotel profits.
Hotel Shopping in the New Sabre Red Workspace – Improving the way you shop and book hotels
Don’t miss the opportunity to see what’s coming in the new Sabre Red Workspace. In this session we will show you intuitive new search capabilities, content-rich hotel information, and new ways to ensure you are always booking the best properties for you and your customer. Maximize hotel bookings and be more efficient with the New Sabre Red Workspace.
16:00 - 18:00
Reception in the Exchange
Make the most of your last spin through the Exchange! After a full day, grab a drink and get more details on the products can help your business the most. Meet with leading suppliers and listen to the last of the Partner Platform demonstrations so you understand all the options available to you.
20:00 - 22:00
Let us know if you can join us!
What a week - now it's time to celebrate! Tie a bow on your week at TTX by spending a few hours with friends old and new and one of Las Vegas' hottest spots. This is the party you don't want to miss!
OTA / Developer
Registration will open on Monday evening, June 26. Online and Developer workshops and general sessions begin at 9:00 a.m. Tuesday morning and the TTX opening general session will begin Tuesday afternoon at 3:00 p.m. Workshops continue through 4:00 p.m. on Thursday followed by a final session in the Exchange from 4:00 – 6:00 p.m. And you won’t want to miss what Vegas does best, our can’t-miss TTX closing event on Thursday, June 29.
Agenda coming soon!
Attendees should arrive on Tuesday, June 27 in time for the opening general session at 3:00 p.m. followed by a Welcome Reception in The Exchange from 4:30 – 6:30 p.m. to network with your peers and meet product experts. Travel Provider general session, networking activities and workshops will begin first thing on Wednesday morning and continue through 4:00 p.m. on Thursday followed by a final session in the Exchange from 4:00 – 6:00 p.m. You won’t want to miss what Vegas does best – our can’t-miss TTX closing event Thursday evening. Depart Friday morning refreshed and ready to take on the travel industry.
Agenda coming soon!
Corporate / Reseller
Attendees should arrive on Tuesday, June 27 in time for the opening general session at 3pm followed by a Welcome Reception in The Exchange from 4:30 – 6:30 p.m. to network with your peers and meet product experts. Corporate and Reseller general session and workshops will begin first thing on Wednesday morning and continue through 4:00 p.m. on Thursday followed by a final session in the Exchange from 4:00 – 6:00 p.m. You won’t want to miss what Vegas does best – our can’t-miss TTX closing event Thursday evening. Depart Friday morning refreshed and ready to take on the travel industry.
Agenda coming soon!
ARIA Resort and Casino
3730 Las Vegas Blvd South, Las Vegas, NV 89158
ARIA is the ultimate in Las Vegas luxury. This AAA Five Diamond–awarded resort offers unsurpassed amenities from the most technologically advanced rooms to world-class restaurants. Whether you take time to explore the casino, the five lavish pools, the spa and salon or the on-site fine art collection, we encourage you to indulge in the ARIA experience.
The TTX conference rate at ARIA is $159, plus a reduced resort fee of $30. This rate is available Monday – Thursday, June 26-29. Extended stays will be based on hotel availability so book early! Book your room today.
Expand your business | Increase efficiency | Build your network
The Exchange at TTX is so much more than a tradeshow – it’s a forum for turning challenges into opportunities. A networking opportunity with endless potential. You can…
- mingle with experts from all sectors of travel
- share ideas and best practices with colleagues in similar roles
- find the best solution to address a challenge or, if it doesn’t exist, talk directly to a developer who can create it
- get up close and personal with the products that drive your business today and get a first look at those that will revolutionize tomorrow
- get experts answers to your individual questions
- meet with suppliers who are ready to build partnerships
Make the most of the Exchange and you will go back to work with new tools, new resources and new ideas!
12:30 p.m. – 2:30 p.m.
4:30 p.m. – 6:00 p.m.
|Wednesday||5:30 p.m. – 7:00p.m|
|Thursday||4:00 p.m. – 6:00 p.m|
Below is a sampling of the products and capabilities that will be featured in the Exchange.
- Sabre Red Workspace
- Revenue Optimization
- Sabre Dev Studio
- Sabre Red App Centre
- Sabre Hotels
- Air Merchandising
- Air Shopping
- Air Pricing
- Automation Tools
- Automated Exchanges
- Sabre Cruises
- ClientBase Marketing Services
- Trams Back Office
- Sabre Profiles
- Sabre Labs
We’ve packed all of the training, unique speakers, networking and fun into three full days at TTX! Each day includes breakfast, lunch and a daily reception for all attendees. Your evenings are free to relax or explore, but save Thursday for us as we close out TTX 2017 in style.
|April 1 -
|May 6 -
|Agency + Hands On Sabre Red Workspace Training||$499||$525||$550||$600|
|Online & Developer||$399||$425||$450||$500|
|Guest Ticket Closing Event (for non-TTX attendees)||-||-||-||$150|
We understand that plans change. If you need to cancel your registration prior to June 5, 2017, we will provide you with a refund, minus a $50 fee. After June 5, no refunds or credits will be issued.
TTX brings together leaders from all corners of the travel industry making it an ideal spot for sponsorships. You’ll have a unique opportunity to get your brand and message in front of top producing travel agents, developers, corporate travel managers, online travel agencies, airlines and hoteliers.
Please contact us to learn more about this year’s opportunities to partner with Sabre.