The long-term success of virtually every business depends on strong, long-lasting relationships, and today that requires an effective Client Relationship Management (CRM) tool. Meet ClientBase, the industry’s leading CRM tool, designed specifically for travel agents’ needs. Use it to easily mine your agency’s most priceless information.

Want to be known as the agent who automatically fine-tunes each trip to the client’s personal preferences? ClientBase gives you instant access to your clients’ profiles, including phone numbers, email addresses, past trip information, preferences, and more. Whether it’s a room away from the elevators, an aisle seat, or that annual vacation in the tropics, you’ll be able to capture and store pertinent info that helps you know each client inside-out, and the info will be just a click away. Use the info to build lasting relationships as clients return to the agent who knows them best. Use it, too, to gain the insight into your customers that will increase your marketing success.

Pricing and Special Offers

For pricing information, contact a ClientBase sales representative.

Key Benefits

  • Enhances your customer relationship management capabilities
  • Increases efficiency and productivity in your office
  • Helps you deliver unbeatable customer service and increase agency revenues
  • Drives greater effectiveness in marketing
  • Enables you to maximize the turnkey marketing campaigns offered by ClientBase Marketing Services


  • Detailed client and vendor profiling abilities, including personalized marketing
  • Advanced query and reporting features
  • Labels, surveys, document templates and e-mail blast from results of desired queries
  • Maintain and track contacts and marketing programs
  • Merge to PNR feature allows agents to push profile data into the PNR
  • Import PNR segment details into ClientBase
  • Res Card feature manages trip details including reservations, agent to-do lists, itinerary printing and invoicing, and inventory management
  • Uses the same database as Trams Back Office system
  • Live Connect to third-party web-based booking engines to seamlessly pass agency login and client data to the supplier booking site.
  • Live Connect can also import reservations from the booking engines back into customers’ profiles within ClientBase.
  • Import completed reservations back into your system with very few keystrokes
  • Trams Multi-Synchronization creates a “Sync Copy” of the Primary Database for use by agencies with multiple locations

Additional Information

View a demo of ClientBase.

Committed to minimizing the environmental impact of our global operations and to promoting sustainable business practices in travel and tourism.