Last Modified: March 28, 2014

Purpose and Scope

This Travel Network Safe Harbor Privacy Statement explains how the US-EU and US-Swiss Safe Harbor programs apply to Sabre Travel Network ("Travel Network"), a division of Sabre GLBL Inc.  Although we take seriously the personal data of all travelers across all of our businesses, this Safe Harbor Privacy Statement applies only to the Travel Network division of Sabre GLBL Inc. and only to personal information that Sabre Subscribers transfer from the EU or Switzerland to the Sabre Global Distribution System in the United States.  Neither this privacy statement nor our participation in Safe Harbor apply to any Travel Supplier, travel agent, subscriber, credit card company, organizations that settle transactions between Subscribers and Travel Suppliers (such as the Airline Reporting Corporation and the International Air Transport Association), or anyone else other than Travel Network.

The Sabre Global Distribution System

Travel Network owns and operates the Sabre Global Distribution System ("Sabre GDS"), a system that subscribing travel agents ("Sabre Subscribers") can use to search, price, book, ticket, and manage travel services provided by a variety of participating travel suppliers ("Travel Suppliers") such as airlines, hotels, car rental companies, rail providers and tour operators (these examples are not exclusive).  

Collection, Use, and Disclosure

Sabre Subscribers in the EU and Switzerland collect personal information from their customers (travelers) necessary to book travel on Travel Suppliers.  The Sabre Subscribers then transmit this data ("EU GDS Data") to the Sabre GDS in the United States.  The EU GDS Data includes data typical to book travel.  Non-exclusive examples of what EU GDS Data could contain include:

  • name,
  • date of birth,
  • gender,
  • postal address,
  • e-mail address,
  • telephone number,
  • credit card and payment information,
  • travel and accommodation details,
  • passport information, and
  • special travel requests, such as a request for a wheelchair or a special meal.

Travel Network uses EU GDS Data to:

  • process travel bookings, but only in so far as processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract,
  • perform billing and accounting functions related to the travel,
  • perform internal business processes (such as testing and quality assurance), and
  • issue tickets and other travel-related documents on behalf of travelers.

Travel Network discloses EU GDS Data to:

  • Travel Suppliers through which you have arranged travel, but only that personal information needed for successful access to or processing of your travel arrangements;
  • Subscribers with whom you booked to carry out the services for which you retained them;
  • Travel industry organizations that handle financial settlement transactions between Subscribers and Travel Suppliers, such as the International Air Transport Association and the Airline Reporting Corporation;
  • Credit card companies or other payment providers;
  • Service providers we use to support our business who provide services such as information processing, managing and enhancing customer data providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys; and
  • In the event of merger, acquisition, or any form of sale of some or all of the Company's assets, in which case personal information held by the Company about its customers will be among the assets transferred to the buyer.

We may also disclose your personal information to third parties to:

  • Comply with any court order or other legal obligation or when data is requested by government or law enforcement authorities;
  • Enforce or apply our terms of use and any other agreements; or
  • Protect the rights, property, or safety of the Company, our customers, or others. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

Travel Network analyzes, uses, discloses, processes, and sells statistical and other data in de-personalized form that Travel Network derives from EU GDS Data.  Travel Network may collect, use, transfer, sell and disclose non-personal or depersonalized information for any purposes. 

EU and Swiss Safe Harbor Programs

The European Union (EU) and Switzerland have data protection laws that restrict the transfer of personal information collected in the EU and Switzerland to the United States unless there is "adequate protection" for such information when it is received in the United States.  As one non-exclusive way to satisfy this requirement, Travel Network has certified to the United States Department of Commerce that it complies with the US-EU and US-Swiss Safe Harbor programs with respect to personal information that Sabre Subscribers in Europe collect from the EU and Switzerland and send to Travel Network via the Sabre GDS.   To learn more about the Safe Harbor program and to view Sabre Travel Network's certification, please visit: http://www.export.gov/safeharbor/.

With respect to EU GDS Data, Travel Network adheres to each of the Safe Harbor Privacy Principles as follows:

  • Notice. By this statement, Travel Network is notifying individuals about the purposes for which Travel Network collects and uses information about them. This statement also provides information to individuals about how they can contact Travel Network with any inquiries or complaints, the types of third parties to which Travel Network discloses the information, and the choices and means individuals may use to limit Travel Network's use and disclosure of information relating to those individuals. In addition, Pursuant to the European Union Code of Conduct for Computerised Reservation Systems, you may contact your travel agent for information about data about you in the Sabre GDS.
  • Choice. Subject to the European Union Code of Conduct for Computerised Reservation Systems and other government regulations and industry requirements, Travel Network will give individuals the opportunity to choose (opt out) whether their personal information will be disclosed to a third party or used for a purpose incompatible with the purpose for which it was originally collected or subsequently authorized by the individual. Where special categories of data referred to under Article 8 of Directive 95/46/EC are involved, such data shall only be processed where the data subject has given his or her explicit consent to the processing of those data on an informed basis.
  • Onward Transfer (Transfer to Third Parties).To disclose information to a third party, Travel Network will apply the Notice and Choice Principles set out above. Where Travel Network wishes to transfer information to a third party that is acting as an agent, Travel Network may do so only after ensuring that the third party subscribes to the Safe Harbor Privacy Principles or is subject to the Directive or another adequacy finding by the European Commission. As an alternative, Travel Network can enter into a written agreement with such third party requiring that the third party provide at least the same level of privacy protection as is required by any of the relevant Principles.
  • Access. Subject to the CRS Code of Conduct and other government regulations and industry requirements, individuals should contact their travel agent to access personal information about them that Travel Network holds and to be able to correct, amend, or delete that information where it is inaccurate, except where the burden or expense of providing access would be disproportionate to the risks to the individual's privacy in the case in question, or where the rights of persons other than the individual would be violated.
  • Security.Travel Network will take reasonable precautions to protect personal information from loss, misuse and unauthorized access, disclosure, alteration and destruction.
  • Data Integrity.Travel Network will take reasonable steps to ensure that data is reliable for its intended use, accurate, complete, and current, and that personal information will be relevant for the purposes for which it is to be used by Travel Network.
  • Enforcement.If any European traveler experiences an issue regarding personal information that the European traveler cannot resolve directly with their Subscriber or Travel Network, Travel Network agrees to use the International Centre for Dispute Resolution/ American Arbitration Association Safe Harbor Program, as its independent recourse mechanism. All disputes shall be finally settled under International Dispute Resolution Procedures of the International Centre for Dispute Resolution by one or more arbitrators appointed in accordance with the said Procedures. The location of any in-person hearing will be Dallas, Texas, but Travel Network also consents to any hearing being conducted by telephone or video conference.

Contact Information

Please direct any questions or comments about this privacy statement and our privacy practices to us at:

Privacy@sabre.com or
3150 Sabre Drive, Southlake, Texas 76092
Attn: Privacy Office

North America

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