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Sabre AnswerBack
DESCRIPTION
The Sabre® AnswerBackSM connectivity tool allows airlines to provide Sabre ConnectedSM travel agencies the assurance that their sell requests are being received and processed by the airlines’ systems in a reliable manner.
key benefits
- Reduces calls to your reservation centers
- Aids in the reduction of oversells
- Reduces message rejects, streamlining the booking process
- Increases Sabre® global distribution system users’ confidence in your air product
Features
Available via all Sabre system platforms and channels, the AnswerBack connectivity level returns your airline’s internal system record locator to users as the method of confirming that a sell request was received. When inventory is not available, your system will be able to send “unable to sell” or “unable to confirm” messages.
Through this premium functionality, you will increase your customer service levels and revenue-enhancing capabilities. AnswerBack produces a direct reduction in message rejects, which streamlines the booking process. Phone calls to the airlines are reduced, freeing sales agents to concentrate on revenue-producing calls.
Where Available
AnswerBack is available to carriers worldwide.
requirements
To participate in the AnswerBack connectivity, carriers must:
- Support AIRIMP standard teletype messaging
- Be a Full Availability participant
- Sign the Total Access Optional Services Addendum
training and support
Training and support are available 24/7 through our Airline Customer Support site.
related products
Sabre® Direct Connect AvailabilitySM
Sabre® Direct Connect SellSM
Sabre® Direct Access
Sabre® Direct Access Interactive
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