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Global Customer Support Center
Based in Montevideo, Uruguay, our Global Customer Support Center serves as the centralized service facility for our customers worldwide.
In 2004, Sabre Holdings® began consolidating multiple customer support call centers into a single, global facility. The effort has resulted in our customers receiving stronger, more efficient and more consistent service than ever before.
The facility, which is staffed by Sabre Travel Network® and Sabre Airline Solutions® employees, provides a unique combination of technology infrastructure, a multi-lingual talent pool, low operating costs and a geographic location in a time zone central to the majority of our customers. In addition, the cost savings we incur enables us to reinvest in additional product development and continue to pay financial incentives.
We understand the value and importance of customer service. That’s why we continue striving for excellence at our Global Customer Support Center – a service network designed to meet and exceed our customers’ needs.
See for yourself. Take our virtual tour.
Fast Facts:
Total employees – 650 (largest global Sabre Holdings office outside of our headquarters in Southlake, Texas)
Software Help Desk employees – 275
Our customer support specialists have fielded nearly 2 million in-bound calls from August 2004 to December 2006. In 2006 alone, we successfully serviced more than 850,000 calls. Here is the breakdown:
North America – 315, 000+ - Latin America – 212,000+
- Europe – 142,000+
- Asia-Pacific – 17,000+
- Global Accounts – 50,000+
- Premier – 111,000+
Training standards – 400+ hours for every employee
Global languages spoken – 15
