Format Finder

Our Format Findersm help system provides quick, easy access to over 26,000 formats to support you in the use of the Sabre® global distribution system, along with information about other Sabre products and services. Access to the information is available to you at your fingertips 24 hours a day, 7 days a week. Use our online version via Sabre RedWorkspace to take advantage of all the features including search results powered by Google and QuickAssist™ Chat and Quick Assist™ Callback features. 

Pricing and Special Offers

Format Finder is free to all Sabre ConnectedSM agencies.

Key Benefits

  • Sabre Red Workspace users can initiate their search directly from the work area in the Sabre system screen using the format Help/ followed by search keywords or phrase.
  • Unique “Send to Sabre” feature, allows you to select a sample format and send it back to the Sabre system screen to be edited for you specific situation.
  • Search results powered by industry-leading Google Search capabilities provide additional information to help you quickly locate the information you need. And each search result is ranked for relevancy; then over time, the most relevant search results are presented.
  • QuickAssist Chat and QuickAssist Callback, revolutionary new features that allow you to receive support from a Technical Support Specialist anytime you are having trouble finding the format or answer you need.

Features

Format Finder places at your fingertips everything you need to know when you need to know it. It assists you with a wide range of functions including:

  • Topic Locators
  • Access availability
  • Build Passenger Name Records (PNRs)
  • Work queues
  • Issue tickets
  • Price trips
  • Book air, rental cars and hotels

Additional Features

  • Pop-up or drop-down definition screens
  • Multiple search options
  • Improved table of contents
  • Development feedback options
  • Bookmark topics
  • Defined error message

Something for everyone

For new agents, the feature contains overview sections in the various Sabre system categories. It explains availability, cars, hotels, ticketing and other complicated processes. Agents are guided through the procedures with step-by-step instructions. Pop-up and drop-down displays quickly define a field, or a list of other possible entries to include within the format. The Format Finder help system also contains a link to a five-to-eight minute product demo for a mini-training session.

More experienced agents can bypass the detail and use Format Finder as a reference tool when they occasionally have questions. These agents can go straight to the formats they need without going any further into topic details.

 

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North America

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