Automated Exchanges
Say goodbye to the difficulties associated with ticket reissue. Now you can zip through what used to be a complex and tedious process with Automated Exchanges. This extension of the Refunds and Exchanges ticket change solution will reduce your end-to-end reissue process by ten minutes. Automated Exchanges and Refunds and Exchanges integrate seamlessly, providing the only toolset you will need for all ticket reissue and refund transactions.
Pricing and Special Offers
Automated Exchanges is a chargeable premium product. For customers operating in ARC markets, Automated Exchanges is introduced at specially discounted rates. Contact your Sabre® representative to learn more.
Key Benefits
- Delivers the highest level of repricing automation by accessing the airline-filed Category 31 Voluntary Changes rule
- Increases productivity by automatically redirecting transactions to standard Refunds and Exchanges processing if the airline has not filed the Voluntary Changes rule.
- Removes duplicate workflows by checking reissue and new ticket pricing at same time
- Maximizes productivity and service benefits as Automated Exchanges processes reissues for all airlines filing the Voluntary Changes rule (more than 40 airlines)
Features
Refunds and Exchanges customers know that Refunds and Exchanges is their one-stop solution for all ticket change and refund needs. The simple mask formats expedite the process, allowing you to focus on sales and service. With the addition of Automated Exchanges, up to 80% of your ticket reissues can qualify for even easier ticket reissues using the Voluntary Changes rule. With Automated Exchanges, you can expect:
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Up to 20% improvement in your overall ticketing productivity
- Protected revenues
- Improved customer service
- Savings of up to 10 minutes per reissue
Additional Information
Training
Learning how to use Automated Exchanges is quick and easy. Simple masks guide the agent through the reissue process in an instant with no codes or cryptic formats needed. Virtual training classes are available throughout the year to Sabre ConnectedSM agents.
Support
For additional support, existing customers can contact the software help desk at 800 331 2690.
Technical Requirements
Hardware Requirements
Automated Exchanges is accessed via the Sabre GDS, so no additional hardware requirements apply.
Network Requirements
Automated Exchanges is accessed via the Sabre GDS, so no additional network requirements apply.
Access and Availability
Existing customers can learn about activation by requesting Automated Exchanges in our Format FinderSM help system.
Availability
Automated Exchanges is available to all Sabre Connected travel agents in the United States, Puerto Rico and the US Virgin Islands.
North America