Quick Refunds and Exchanges Plus

Say goodbye to the difficulties associated with ticket reissue. Now you can zip through what used to be a complex and tedious process with our new Quick Refunds and Exchanges Plus (QREX Plus) feature. This extension of the Quick Refunds and Exchanges ticket change solution will reduce your end-to-end reissue process by ten minutes. QREX Plus and Quick Refunds and Exchanges integrate seamlessly, providing the only toolset you will need for all ticket reissue and refund transactions.

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Pricing and Special Offers

QREX Plus is a chargeable premium product. For customers operating in ARC markets, QREX Plus is introduced at specially discounted rates.  Contact your Sabre® representative to learn more.

Key Benefits

  • Delivers the highest level of repricing automation by accessing the airline-filed Category 31 Voluntary Changes rule
  • Increases productivity by automatically redirecting transactions to standard Quick Refunds and Exchanges processing if the airline has not filed the Voluntary Changes rule.
  • Removes duplicate workflows by checking reissue and new ticket pricing at same time
  • Maximizes productivity and service benefits as QREX Plus processes reissues for all airlines filing the Voluntary Changes rule (more than 40 airlines)

Features

Quick Refunds and Exchanges customers know that Quick Refunds and Exchanges is their one-stop solution for all ticket change and refund needs. The simple mask formats expedite the process, allowing you to focus on sales and service. Now with the addition of QREX Plus, up to 80% of your ticket reissues can qualify for even easier ticket reissues using the Voluntary Changes rule. With QREX Plus, you can expect:

  • Up to 20% improvement in your overall ticketing productivity
  • Protected revenues
  • Improved customer service
  • Savings of up to 10 minutes per reissue

Additional Information

Product Collateral

Learn more about Quick Refunds and Exchanges Plus.

Training
Learning how to use QREX Plus is quick and easy. Simple masks guide the agent through the reissue process in an instant with no codes or cryptic formats needed. Virtual training classes are available throughout the year to Sabre ConnectedSM agents.

Support
For additional support, existing customers can contact the software help desk at 800 331 2690.

Technical Requirements

Hardware Requirements
The QREX Plus feature is accessed via the Sabre GDS, so no additional hardware requirements apply.

Network Requirements
The QREX Plus feature is accessed via the Sabre GDS, so no additional network requirements apply.

Access and Availability

Existing customers can learn about activation by requesting "QREX Plus" in our Format FinderSM help system.

Availability
QREX Plus is available to all Sabre Connected travel agents in the United States, Puerto Rico and the US Virgin Islands.

 

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