Automated QC and Ticketing
Automated QC and Ticketing is a robotic application that automates a high percentage of Passenger Name Records (PNR) quality control and ticketing functions. Agencies can configure over 100 items at the Psuedo City Code (PCC) level for their own quality control and ticketing needs. Ideal for larger, high-volume travel agencies that want to automate these processes.
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Key Benefits
- Drives agency productivity
- Delivers superior customer service through automation of the majority of the fulfillment processes including corporate quality control features, file finishing, service fees, ticketing and invoicing processes that today require human intervention
- Enables agencies to spend more time on true value-add services and client building opportunities
- Provides cost reductions and greater efficiencies
- Gives agencies the power to configure the application to meet their unique needs
Features
Automated QC and Ticketing provides the opportunity to tailor the criteria to meet your individual business requirements. This application automates the majority of the fulfillment process including quality control features, service fees, ticketing and invoicing processes that today require human intervention. Instead, you can redirect your resources to revenue producing activities.
Automated QC and Ticketing can help you with the following:
- Increased agent productivity: Automate tasks that were previously performed by a key contributing travel agent, thus freeing the agent to focus their efforts on value-added, revenue generating customer service and offerings. Additionally, more tickets can be generated in a shorter amount of time using Automated QC and Ticketing than can be done manually.
- Reduces costs: Configure quality control parameters that reduce errors and potential debit memos, thus avoiding the cost of dedicating an agent to manually resolve these items. Additionally, bookings are ticketed in a consistent manner, which will assist in back office reporting.
Additional Information
Training and Support
Users of Automated QC and Ticketing should have a good working knowledge of the Sabre® global distribution system formats. We also offer training tools and resources at our Agency eServices customer portal. Our Application Support Desk is available by calling 866 334 7551.
Technical Requirements
Hardware Requirements
Minimum:
- 256 MB RAM
- 733 Pentium III class 733 MHz
- 100 MB of free disk space
- Windows 98 or newer versions
- Microsoft Internet Explorer 6 or most recent IE version, plus most recent service pack recommended
Recommended for Optimal Performance:
- 512 MB RAM
- Pentium IV 2 GHz
- 150 MB free disk space
- Windows 98 or newer versions
- Microsoft Internet Explorer 6 or most recent IE version plus most recent service pack recommended
Software Requirements
- Java Runtime environment (included with the installation)
- Sun JVM 1.4.2 03
- Java compliant operating system
- Windows 98, Windows 2000, Windows XP
- A minimum of Sabre 4.5g Open System Client
Network Requirements
- Internet access for download
- Sabre® system connectivity
Databases Supported
Automated QC and Ticketing can be customized to integrate with SQL, Microsoft Access, and Oracle databases using the Qik® Developer.
Access and Availability
To order Automated QC and Ticketing, please contact your account representative. Once the order is placed, you will receive an email within 48 hours containing an Order ID and a URL to download the software from the Agency eServices customer portal.
Automated QC and Ticketing is available in the United States and Canada.
North America