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Customer Testimonial - Recommend a Vendor!

This Customer Testimonial should only be submitted upon vendor request. It will be reviewed by Sabre Travel Network to assess the vendor's eligibility for the Qualified Vendors Program. Please be sure to rate each of the vendor's products or service individually by submitting multiple forms, if needed. As a customer of Sabre Travel Network and the vendor, it is important that you provide an accurate assessment of the vendor's product(s) or service as Sabre Travel Network will be publicly recognizing the value of each vendor and product/service that is accepted in the Program.

Please email us if you have any questions about the Program. This survey should be submitted online or faxed directly to the Sabre Qualified Vendors group at 817 264 9057 after completion.

Name of Vendor:
Vendor's Product/Service Name:
Agency Name:
Agency Contact Name:
Contact Address:
Address 2:
City:
State:
Country:
Postal Code:
Contact Phone:
Contact Email:

Type of Agency:

Select One:
Corporate
Leisure
Mixed
1. Which of their products do you currently use? How long have you used each product?
2. How did you hear about the company's products?
3. Why did you choose to use the company's product over Sabre Travel Network's offering (if applicable)?

For each rating question below, please score each product individually if your agency uses more than one product.

4. Please rate your satisfaction with the company's products.

5. Please rate the ease of installation and functionality of the product with the Sabre® global distribution system.
6. Please note the specific product and describe the installation and/or usability problem.
7. Have any of the company's software upgrades caused any usability problems with the Sabre system? Please describe.

8. Would you recommend the company's products to other agencies?

9. Would you be more inclined to use software from a 3rd party if Sabre Travel Network officially recognized and "approved" the software?

10. If Sabre Travel Network offered its own product that had the same functionality as the company's product, would you be willing to switch to Sabre Travel Network's offering?
11. What other software or functionality would you like to buy or get from a third party given that Sabre Travel Network does not currently have the offering?

12. Would you like to see and meet with more third party companies offering travel agency-related products at the Sabre Travel Network conferences, summits, etc.?

13. How would you rate the company's service and support?
14. Other Comments:

Thank you for taking the time to evaluate the vendor (stated above). Your input will weigh heavily in our decision regarding the company's eligibility for the Qualified Vendors Program.

This survey should be submitted online or faxed directly to the Sabre Qualified Vendors group at 817 264 9057.